FAQs

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Apple Pay & Google Pay

For all supplements and dry products we are more then happy for you to return or exchange the item if you've changed your mind or ordered incorrectly, assuming the product is unopened and in it's original packaging.

For our live and frozen feeders, we don't accept returns due to being unable to verify feeder quality. However, if you have an issue we will always replace or refund.

You absolutely can.

For live insects, if your order hasn't been shipped yet, we can change or cancel the order. Likewise for frozen feeders, we can change or cancel an order as long as it's before the day of delivery.

You can make any changes to your auto-ship by logging into your account and clicking Manage Auto-Ship on the account page. Or by clicking the link in the website main menu.

Within Manage Auto-ship you can pause/cancel your shipments, add or replace items, pull forward a shipment, and much more!

If you are having any issues accessing your account or issues making changes to your order, please do not hesitate to Contact Us

Yes! Pickup is available on all orders from Beerwah, QLD. Due to security and biosecurity reasons, our farm isn't open to the public. However, if you get in contact with us once you've placed an order for pickup, we can arrange a time at our local meet-up point.

Not too sure how to thaw your frozen feeders for your scaly friend? That's okay! Check out our Frozen Product Care page for a guide on how to thaw your frozen feeders!

When stored properly in a freezer at -18°C or below, frozen feeders can last up to 12 months. This is a guideline only and can vary.

We currently ship insects to all states other then WA and TAS.

Currently we only deliver to South-East Queensland. Delivery runs are weekly for the Sunshine Coast, Brisbane, and surrounding areas.

We also deliver monthly to the Fraser Coast (Curra, Maryborough, Hervey Bay)

Outside on SEQ but want frozen feeders? You can join our interstate waitlist here: Interstate Frozen Feeder Waitlist

For Insect Orders: We only ship on Monday's and Tuesday's. For guaranteed same week shipping, make sure to place your order before 5:00pm Sunday AEST.

When your order is fulfilled, you will receive a fulfilment email which will contain your tracking number with Australia Post. You can use this tracking info to find the location of your order.

For Frozen Feeder Orders: All frozen feeder orders are hand delivered by us! Once you place your order, you'll be notified the day before delivery to confirm out eta. For more information, please visit our Delivery Information page.

For Frozen Orders: We recommend that you are home to receive your delivery, to ensure your products stay frozen.

However we understand that this can't always be the case. If you can't be home, we simply ask that you notify us, and leave out a small esky or cooler bag for us to put your order in. Or if you don't have one, we can provide one! If we provide you with an esky however, please keep ahold of it to use for next time.

We will always send a text message the evening prior to delivery, to inform you of a time window, as well as an ETA text when we're on our way to you. 

For Insect Orders: If you're not home, your insects will be left in a safe place, out of the sun.

Insects: Once your order has been shipped, you will receive an email containing your tracking number with Australia Post.

Frozen Feeders: We don't currently have a tracking service for frozen feeder orders, as we hand deliver these every week on the same days. You can find our delivery days on our Delivery Information page.